Friday, June 26th, 2009

Six Sigma is a program that deals with quality management and is designed to achieve an outstanding level of quality for products. Motorola was the first company to pioneer this process in the mid-eighties and since then it has been adopted by many other companies and manufacturers. Service companies, in order to enhance customer service and relations also utilize these strategies. 6 Sigma has evolved from a normal distribution curve where failures in quality and customer satisfaction arise after the sixth sigma of likelihood. Hence, the main idea is to reduce or lessen the defects per product or customer service.Companies that make use of Six Sigma have proved the critics wrong by achieving the 6 levels of quality that were believed to be an impossible achievement. Going beyond Six Sigma is not been unheard of and has been achieved by many companies like GE Aircraft Engines that function at nine sigma levels of quality. It is highly convenient, as it reduces the amount of failures or errors in product quality and customer service. Not only does this help in increasing customer satisfaction and revenue but it also leads to an increase in the number of returning customers and the acquirement of new customers. Companies that employ this process successfully have higher quality ...
Tags: Motorola, Normal Distribution Curve, Superior Products
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