Tuesday, September 15th, 2009

Fast Track to IT SuccessITIL training underpins the world’s most successful framework for IT Service Management. Pulling together the best practice methods from public and private sectors ITIL is pivotal in ensuring efficient service delivery and in meeting IT Governance objectives.Re-launched in 2007 in the form of Version 3, ITIL now includes a host of new training courses and qualifications, including various bridging courses which are now available. For those with existing ITIL certifications a bridging course will allow you to upgrade your knowledge and fast track your Version 3 qualifications. This article explains who these courses will benefit and how they work.1. ITIL Version 3 – What Makes it Different?The latest version of ITIL builds on its existing well established approaches but interprets them in the context of service lifecycle. It recognises the shift that has occurred over the last few years as IT and IS operations have become integral to all modern organisations, rather than existing as a bolt on function. The earlier editions of ITIL were defined by a number of key processes and for the most part, these remain important within the new structure. The new aspects of ITIL V3 reflect a change in the role of IT within modern organisations:• Service strategy as the central driver ...
Tags: Itil Training, Management Professional, Service Improvement
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Wednesday, April 1st, 2009

What is ITIL v3?ITIL® stands for the IT Infrastructure Library. It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service and IT service management to an organisation. The copyright is owned by the Office of Government Commerce [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards Institution (BSI).ITIL v2 was completely updated and released as ITIL v3 during May/June, 2007. Based on ITIL v2 Service Support and Service Delivery publications, ITIL v3 now comprises the following 5 publications: ITIL v3 Service StrategyITIL v3 Service DesignITIL v3 Service TransitionITIL v3 Service OperationITIL v3 Continual Service ImprovementAll the above publications are available as a set of books and on CD. The latter may be purchased for stand alone or networked use. To purchase these books or CD sets, go to our bookshop and use the Amazon search box found in the right hand side; use the search criteria “books” and “ITIL Lifecycle”.Additionally, you can view our free ITIL v3 YouTube video or test your ITIL v3 knowledge by trying your hand at our free ITIL v3 Quiz - just click the website link below.ITIL v3 is designed around the concept of the Service Lifecycle – 5 phases ...
Tags: Amazon Search, Service Improvement, Service Managers
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