Friday, December 4th, 2009

As an IT infrastructure manager, you have been challenged by your CIO to look beyond the horizon and test the waters of remote infrastructure management.Cost is clearly a key driver for your CIO and moving the IT infrastructure services remote (using a remote outsource service provider or setting up a shared service environment) will provide you the obvious cost arbitrage.You realize that it is but a matter of time, before your company joins the offshore bandwagon for its infrastructure services. You need to prepare for the next obvious question. Which areas of the IT infrastructure are best suited to moving into a remote services framework? What mix or remote and onsite services will give you the right cost and performance leverage?The key step at this point is to understand the detail, complexity and performance of your existing infrastructure components. A common mistake at this stage is to jump headlong into a remote management strategy without a thorough view of how your infrastructure elements relate to each other and which your big cost ‘buckets’ are.Mapping your current teams into the following matrix is a useful first step.This matrix rates the relative importance of the IT infrastructure components in terms of its business impact i.e how critical is the segment in its alignment to ...
Tags: Business Impact, Outsource Service Provider, Remote Management
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