Monday, August 3rd, 2009
What is ITIL v2?ITIL® stands for the IT Infrastructure Library. It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service management to an organisation. The copyright is owned by the Office of Government Commerce [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards Institution (BSI).The core ITIL v2 (IT Infrastructure Library) components are contained within two main publications - ITIL Service Support & ITIL Service Delivery. Additional OGC publications include: Planning to Implement Service ManagementService Support Service Delivery The Business PerspectiveApplications ManagementICT Infrastructure ManagementSecurity ManagementAll the above ITIL v2 material is available as a set of books and on CD. The latter may be purchased for stand alone or networked use. To purchase these books or CD sets, go to our bookshop and use the search function.The British Standards Institute (BSI) published the Code of Practice for IT Service Management in 1998 (PD0005) and subsequently the British Standard (BS15000) was launched in November 2000. Both publications are based entirely on the ITIL guidelines, particularly focusing on Service Support & Delivery. BS15000 as at 2007 was replaced by ISO 20000 - The international Standard for IT Service Management. Publications from both the BSI and OGC are complementary sets.The 11 ...
Tags: Ccta, Office Of Government Commerce, Service Desk
Posted in Itil Software | No Comments 
Sunday, June 14th, 2009
It is always good for professionals to combine the right sets of expertise. For someone involved with IT infrastructure projects, ITIL is a great complementary certification. What I find is that often the specialty knowledge drives the PRODUCT of efforts, but the project management skills drives the PROJECT that produces the PRODUCT. On solid technical teams, that second mindset is often missing.BackgroundWhen you get any level experience in the workplace, you realize that the world is a collection of operations and projects. We are always seeking to systematize where possible, to streamline operations, and to improve results. We are always trying to create a "business as usual", "runs by itself" environment, although in reality the full achievement of this is elusive. For more detail go to www.positive-idea.com We are always cognizant of change in external conditions, and of the need to be proactive in changing our operations when necessary. This intersection of operations and project management, is, I believe, where ITIL and project management come together.The IT Infrastructure Library® (ITIL®) describes a set of best practices processes for stable, high quality IT services. Project management, as a discipline, provides the capability to implement a defined change in a controlled way, so that cost, schedule, and quality of deliverable are as expected. It ...
Tags: Discipline, Office Of Government Commerce, Project Management Skill
Posted in Itil Training | No Comments
Monday, June 1st, 2009
It is always good for professionals to combine the right sets of expertise. For someone involved with IT infrastructure projects, ITIL is a great complementary certification. What I find is that often the specialty knowledge drives the PRODUCT of efforts, but the project management skills drives the PROJECT that produces the PRODUCT. On solid technical teams, that second mindset is often missing.BackgroundWhen you get any level experience in the workplace, you realize that the world is a collection of operations and projects. We are always seeking to systematize where possible, to streamline operations, and to improve results. We are always trying to create a "business as usual", "runs by itself" environment, although in reality the full achievement of this is elusive. We are always cognizant of change in external conditions, and of the need to be proactive in changing our operations when necessary. This intersection of operations and project management, is, I believe, where ITIL and project management come together.The IT Infrastructure Library® (ITIL®) describes a set of best practices processes for stable, high quality IT services. Project management, as a discipline, provides the capability to implement a defined change in a controlled way, so that cost, schedule, and quality of deliverable are as expected. It would seem that awareness of ITIL ...
Tags: Capability, Office Of Government Commerce, Pmi Pmbok
Posted in Itil Training | No Comments
