Friday, November 6th, 2009

Lean Six Sigma is a business improvement methodology which combines (as the name implies) tools from both Lean Enterprise (Manufacturing) and Six Sigma. Lean eliminates the waste in your processes, while Six Sigma ensures quality through the elimination of variation in your processes and also provides a structured data driven structure to solve problems and implement sustainable change into your business. 100% Effective Training believe therefore that the best approach for any business is to use Lean Six Sigma rather than one or the other. The benefits from taking this approach are proven to out way taking only one approach at a time. To understand Lean Six Sigma let us first explain the two methodologies. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. A defect is defined as nonconformity of a product or service to its specifications. In other words every time you do an activity you get exactly the same outcome (result), the same quality. For example if I fill in a form or take an order or solve a customer issue or make a part no matter who does it the output is the same.Top companies all over the world including Motorola have made Six Sigma a way of life for their business. ...
Tags: Customer Issue, Methodologies, Motorola
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Friday, June 26th, 2009

Six Sigma is a program that deals with quality management and is designed to achieve an outstanding level of quality for products. Motorola was the first company to pioneer this process in the mid-eighties and since then it has been adopted by many other companies and manufacturers. Service companies, in order to enhance customer service and relations also utilize these strategies. 6 Sigma has evolved from a normal distribution curve where failures in quality and customer satisfaction arise after the sixth sigma of likelihood. Hence, the main idea is to reduce or lessen the defects per product or customer service.Companies that make use of Six Sigma have proved the critics wrong by achieving the 6 levels of quality that were believed to be an impossible achievement. Going beyond Six Sigma is not been unheard of and has been achieved by many companies like GE Aircraft Engines that function at nine sigma levels of quality. It is highly convenient, as it reduces the amount of failures or errors in product quality and customer service. Not only does this help in increasing customer satisfaction and revenue but it also leads to an increase in the number of returning customers and the acquirement of new customers. Companies that employ this process successfully have higher quality ...
Tags: Motorola, Normal Distribution Curve, Superior Products
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