Friday, November 6th, 2009

Lean Six Sigma is a business improvement methodology which combines (as the name implies) tools from both Lean Enterprise (Manufacturing) and Six Sigma. Lean eliminates the waste in your processes, while Six Sigma ensures quality through the elimination of variation in your processes and also provides a structured data driven structure to solve problems and implement sustainable change into your business. 100% Effective Training believe therefore that the best approach for any business is to use Lean Six Sigma rather than one or the other. The benefits from taking this approach are proven to out way taking only one approach at a time. To understand Lean Six Sigma let us first explain the two methodologies. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. A defect is defined as nonconformity of a product or service to its specifications. In other words every time you do an activity you get exactly the same outcome (result), the same quality. For example if I fill in a form or take an order or solve a customer issue or make a part no matter who does it the output is the same.Top companies all over the world including Motorola have made Six Sigma a way of life for their business. ...
Tags: Customer Issue, Methodologies, Motorola
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