Tuesday, September 15th, 2009

Fast Track to IT SuccessITIL training underpins the world’s most successful framework for IT Service Management. Pulling together the best practice methods from public and private sectors ITIL is pivotal in ensuring efficient service delivery and in meeting IT Governance objectives.Re-launched in 2007 in the form of Version 3, ITIL now includes a host of new training courses and qualifications, including various bridging courses which are now available. For those with existing ITIL certifications a bridging course will allow you to upgrade your knowledge and fast track your Version 3 qualifications. This article explains who these courses will benefit and how they work.1. ITIL Version 3 – What Makes it Different?The latest version of ITIL builds on its existing well established approaches but interprets them in the context of service lifecycle. It recognises the shift that has occurred over the last few years as IT and IS operations have become integral to all modern organisations, rather than existing as a bolt on function. The earlier editions of ITIL were defined by a number of key processes and for the most part, these remain important within the new structure. The new aspects of ITIL V3 reflect a change in the role of IT within modern organisations:• Service strategy as the central driver ...
Tags: Itil Training, Management Professional, Service Improvement
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