Saturday, October 24th, 2009

Nothing’s worse than when a situation is more confusing and complicated than it needs to be, especially when it comes to your customer service experience.Here’s an example: Say you have just purchased a pair of shoes for a sale price. However, when the item is scanned at the counter, the sale price does not come up. The regular price does.Now, an easy answer to this solution would be for the customer service representative to already know why this is occurring and plug the sales price in without any hassles.However, in most cases, what happens is another customer service rep is called over the intercom while you wait in line. Ten minutes later, the two customer service reps will question you and often you will be left to return back to the item and find the price tag with the sales price.By then you are fed up and don’t even want the shoes anymore.This is not an easy solution and is the perfect example of poor customer service.Make sure this doesn’t happen to your customers by always providing them with the easiest methods possible.• When it comes to your contact informative, ensure that your customers know how and where to contact you. Include your email address, your phone number and your business hours ...
Tags: Business Cards, Hassles, Service Secrets
Posted in Customer Service | No Comments 