Monday, August 31st, 2009

IT Organisations need well defined Processes, Procedures and work instructions for day to day management of IT/IS Operations. That will help the organisation to be consistent in what they do, and keep up the high service levels. The structured processes and procedures also provide opportunities to improve and scale up existing service levels. To do so, one can take guidance from many existing standards, and quality processes. ITIL is one among those which is highly customised for IT Operations.ITIL offers standards towards all aspects of IT Operations. Thus it is vast, or broad, and deep. Depending on the bandwidth, and type of organization you belong, ITIL can be implemented different ways. Note that the objective or motivation for ITIL compliance could be also different for different organisations. Typically an organisation may decide to comply with complete ITIL standard. So will opt to implement all aspects of IT Operations, which I consider as big-bang approach. This is very common approach of ITIL implementation. For the big bang approach, one needs bigger implementation team, big budgets, organizational focus and organizational commitment - to complete the compliance within a defined time frame. Big bang approach also involves training every one on ITIL concepts, certifyng most of managers, etc. As part of this big bang approach, ...
Tags: Existing Service, Organizational Commitment, Organizational Focus
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