Wednesday, November 18th, 2009

The Information Technology Infrastructure Library (ITIL) is an industry-leading set of IT Service Management best practices. These best practices for the support and delivery of IT services can help a company document IT processes.ITIL is part of the foundation of the COBIT model, which defines control objectives for IT in support of business processes.ITIL is about providing guidelines as to what should be done and steps to trying to get best practices in place and COBIT is more about "proving and establishing a set of objectives to show control. It's more of an audit and measurement tool to determine if things were done right.The ITIL process documentation and COBIT control objectives are a powerful combination that can accelerate Sarbanes Oxley and BASEL II compliance as well.ITIL is strong on delivery and support processes. It describes how to structure operational processes but is weak on security controls and processes.COBIT is focused on controls and metrics. It also lacks a security component but provides a more global view of IT processes at the IT organization management principles than ITIL.COBIT and ISO also provide guidance, key indicators, and controls for the definition of service-level agreements, capacity planning, availability management, and business continuity, which complement ITIL service delivery processes.IT organizations are under more pressure to meet ...
Tags: Business Continuity, Business Perspective, Delivery Processes
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Friday, May 22nd, 2009

ProVal's Network Operations Center (NOC) provides 24x7x365 remote it infrastructure management, server monitoring services, virtual it department, remote it support, remote network monitoring services as a proactive approach to your business's it health. Your devices are being supported by a team of certified it technicians dedicated to 100% up time.Server and firewall uptime, web site accessibility and email connectivity are all vital parts of a business's operations and image. When these processes fail it can lead to increased business expense and the loss of clients. ProVal's Managed Services and Remote Monitoring Services provide a professional IT staff's expertise to help you manage server health, monitor for service failures and are always available to remidiate server and network issues.ProVal is a managed services provider based out of New Delhi, India and supports global clients to plan, deploy, and manage their critical IT Infrastructure. We provide IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through our robust world class delivery processes.Over the last years, ProVal has been at the forefront of IT solutions that meet client IT support and monitoring needs. The company's commitment to identifying, implementing and managing these technologies enable ProVal to provide real-time data through secure, remote access. This ultimately translates to maximized efficiencies within the IT infrastructure.ProVal has ...
Tags: Delivery Processes, Real Time Data, Remote Monitoring Services
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