Introduction- Six Sigma Background and Issues Six Sigma is the practical application of a theoretical statistical measurement that equates to 3.4 defects per million opportunities -a position of practically zero defects for any process or service. Its attainment is one of the highest measures of quality and is based on the ideology that practically all errors are preventable (Behara et al, 1994). Initially originating in Motorola Inc. in 1985 as a response to drastic quality improvement pressures from the threat of Japanese competition (Harry & Schroeder, 2000), it quickly gained many followers particularly G.E., Allied Signal, Ford Motor Company etc. and more recently attentions have shifted to service environments.Bob Galvin former CEO of Motorola stated that the lack of initial investment in the non manufacturing areas of the business over four years was a blunder that cost the business over 5 million dollars (Basu & Write, 2003, p43). However, organisations have implemented six sigma initiatives in transactional frameworks with success- testimonial for six sigma triumphs in services range from American Express and PriceWaterHouseCoopers to local NHS departments.The nature of Six Sigma and it’s Quality ObjectivesAs outlined in Lagrosen & Lagrosen (2003) six core principles form the basis of quality management, constitute the common material measured by numerous recognised quality awards (e.g. Malcolm Baldridge ...