Monday, November 2nd, 2009

Any type of call center should make disaster recovery planning an important part of the business. Before the doors are even open for business, this type of plan should be developed. Initially, trying to develop such a plan for call centers, especially those that use the automatic call distribution system proved a serious challenge but with hard work and brainstorming, new ideas were discussed and plans developed.Any call center without a disaster recovery planning system in place should have one implemented immediately. To begin, professionals who create such plans would come in and do an assessment so procedures could be outlined. From there, general responsibilities would be summarized to help determine the different actions required for monitoring recovery plans, making modifications, getting approvals, and then overseeing operations.With disaster recovery planning, specific individuals and a director would be assigned. These people would each have specific tasks for getting operations within the call center back up and running should a disaster occur. The professional would also help determine the amount of time required for recovery and ultimately, create a master plan that would be taught and then used by the appropriate people within the organization.Some of the specifics associated with disaster recovery planning and call centers is to have a plan of action for ...
Tags: Call Centers, Doors, Organization
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