Friday, July 17th, 2009

I had never really paid much attention to ITIL training, let alone any other type of training, until the other day when I walked into the office and saw a big notice on the training board announcing an ITIL training course was commencing in the afternoon for all staff.As I read the notice, I realised my organisation had decided that they needed to be more serious about ITIL training. The Top Brass even believed that making a few team leaders aware of the pertinence of ITIL training was not enough; the entire organisation needed an ITIL training course. This meant all staff had to be involved, at every level within the organisation, as ITIL adoption and practice is a cultural change rather than just a change for one or two individuals. If the grapevine was to be believed, it was an attempt to analyse the aptitude of all staff, and maybe plan some downsizing. I didn’t know what to believe, but I knew I wasn’t looking forward to the training. In the past I had always averted training courses as I was afraid of looking ‘silly’ in front of my peers, but today there was no getting out of it as the training had been scheduled for this afternoon.The ITIL training course preliminary ...
Tags: Aptitude, Service Provision, Team Leaders
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